Direct Debit Request Service Agreement

FFA PaySmart (Debit User) will debit the BSB / Account nominated in the Schedule of this direct debit request as specified. The debit user may, by prior arrangement and advise to me / us vary the amount and or frequency of future debits.

Should the original terms and conditions of this agreement need to be varied a minimum of seven days notice will be provided. Queries arising as a result of any such variation must be notified to KMI Australia four working days prior to the first debit date the variation would apply to.

Deferment or alteration to the debiting schedule will be considered subject to the terms and conditions of any agreement between you and KMI Australia Pty Ltdfor whom FFA PaySmart (Debit User) acts on behalf of.

If a debit item is disputed FFA PaySmart (Debit User) must be notified immediately. FFA PaySmart will endeavour to resolve this matter within Industry agreed timeframes. Disputed debit items resolved in favour of PaySmart will incur an administration fee.

Direct debiting is not available on the full range of accounts and as such you must check with your financial institution.

When a debit day falls on a weekend and / or public holiday all debits for that weekend or public holiday will be processed on the PREVIOUS WORKING DAY.

It is your responsibility to have sufficient cleared funds in the nominated account to permit a successful debit to be made.

If a debit is retuned unpaid by the financial institution you will be responsible for payment of the debit plus any return fees and administrative costs incurred by FFA PaySmart (Debit User).

To stop or cancel a direct debit, the terms and conditions of any agreement between you and KMI Australia for whom FFA PaySmart (Debit User) acts on behalf of must be complied with.

FFA PaySmart (Debit User) will not stop or cancel a direct debit without the written authority / request of the business named overleaf for whom FFA PaySmart (Debit User) acts on behalf of.

FFA PaySmart (Debit User) is a licensed commercial corporation regulated by the Queensland Dept of Equity and Fair Trading and collected funds are held in trust until disbursement. In event of fraud where FFA PaySmart is not at fault, FFA PaySmart will be free of any legal liability.

No account records or account details will be disclosed to any person or persons except where such information is required in connection with any claim relating to an alleged incorrect or wrongful debit.

KMI Australia Pty Ltd maintains the right to change the service provider or Debit User as and if required.